Date of application 25/01/2023
§1 PRELIMINARY PROVISIONS
1. This document specifies conditions of sale and provision of services as part of the online store run at www.glamoursy.pl, hereinafter referred to as the "store" by Katarzyna Kapuste-Paziewska, running a business under the name Glamoursy Katarzyna Kapusta-Paziewska, ul. Prymasa Augusta Hlonda 10 H/174, 02-972 Warsaw, NIP: 7981436107 on the terms set out in these Regulations.
2. The Glamoursy® logo is legally protected (pursuant to Article 120 of the Industrial Property Law (Journal of Laws of 2001, No. 49, item 508, as amended) and cannot be used without the owner's consent. Illegal use of a registered trademark in including photos from the website is a violation of the law.
3 The Regulations are continuously available on the Store's websites in a way that allows its acquisition, reproduction and recording of its content by printing or saving it on the medium at any time, and is made available to the Customer after the conclusion of the contract in a way that allows access to it in the future.
4.All terms are calculated in accordance with Article 111 of the Civil Code, i.e. the period marked in days ends with the end of the last day, and if the beginning of the period marked in days is a certain event, it is not taken into account when calculating the date of the day on which the event occurred.
5. In any matter related to the purchase, you can contact us at [email protected] or phone number 573 144 791
6. For the purposes of interpreting the Regulations, the following provisions mean:
§2. RULES OF USING THE ONLINE STORE
1 In order to use the Online Store, it is necessary for the User's ICT system to meet the following requirements:
2. The use of Electronic Services may involve a threat on the part of every Internet user, consisting in the possibility of introducing malware into the User's ICT system and obtaining and modifying his data by unauthorized persons. Recommendation The User is advised to use appropriate technical measures that will minimize their occurrence.
3. The Seller informs that the Store uses cookies. The rules for their use are regulated by the Cookie Policy available on the Store's website.
4. It is forbidden to provide and transfer content prohibited by law, including content that promotes violence, defamation or violating personal rights and other rights of third parties.
5. Persons using the Services and concluding the Sales Agreement on behalf of another person should have appropriate authorization in this regard. By accepting the Regulations, the person referred to in the previous sentence declares that he has the authorization to use the Services and/or to conclude the Sales Agreement from the person on whose behalf the contract is concluded.
6. The Seller enables the use of free services via the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
7.The User is obliged to use Store in a manner consistent with the law, the provisions of the Regulations and generally accepted rules on the Internet.
8 The customer is not authorized to share the login and password with other people.</ p>
§3. ELECTRONIC SERVICES
1 The Seller enables Users to use the following free Electronic Services: Account, Order Form.
2. In order to start using the Account maintenance service, it is necessary to register in the Online Store beforehand, which is done by completing and sending the registration form available on the Store's website to the Seller.
3 The Account Agreement is concluded upon receipt by the User of the Registration confirmation for an indefinite period. The User may terminate the contract at any time by sending a relevant statement to the Seller or using the "delete Account" button.
4. The Seller provides an Order Form enabling the purchase of Products presented in the Store. The service of providing access to the Order Form is provided for a definite period of time and terminates when the Order Form is sent to the Seller, after prior acceptance of the Regulations.
5 The Seller will provide the service of maintaining the Account by a period of at least one year from the date of registration.
6. In the event of a breach of the provisions of these Regulations, the Seller may terminate the contract for the provision of Electronic Services immediately after an ineffective request to cease the infringement with an appropriate deadline.
7. Any complaints regarding services provided electronically and related to the functioning of the online store www.glamoursy.pl may be submitted by the customer to the following e-mail address: [email protected]. A complaint submitted in this way will be considered by the Seller within 14 days from the date of its receipt by the Seller.
§4. SALE OF PRODUCTS
1 All Products available in the Online Store are brand new, free from physical and legal defects and have been legally introduced to the Polish market, provided that The Seller did not mark them as defective.
2 Each Product available in the Store has a description. The Product description each time indicates the basic features and specification of the Product, in particular the type and price.
3 Products available in the Store should be used in a manner consistent with the information contained in the description of the Product or in the information placed on the Product or attached to the Product.
4 The prices of the Products presented in the Store are gross prices and include all components, including VAT. The price of the Product does not include the cost of its delivery, unless clearly stated in its description.
5 Information about the Products presented in the Online Store does not constitute an offer, and an invitation to conclude a contract. Agreements, within the meaning of Art. 71 of the Civil Code.
6 Photos and descriptions of the Products in the Store are for reference only. Photos and descriptions of the Products demonstrate the properties, appearance and performance parameters of the Product. The appearance of the Product in the photographs presented in the Store may differ slightly from the appearance of the Product being the subject of the Sales Agreement. Differences in the appearance of the Products may result from technical reasons related to the device by means of which the Customer uses the Store.
7 In order to conclude a Sales Agreement via the Online Store, go to the website www.glamoursy.pl and make a selection products, taking further technical steps based on the messages displayed to the Customer and the information available on the website.
8 While placing the Order - until the "Order" button is pressed - the Customer has the option of modifying the entered data and in the selection of the Goods. To do this, follow the messages displayed to the Customer and the information available on the website. In order to place an Order, the Order Form must be correctly completed.
9. In the order form, the Buyer must provide true personal data. The buyer is responsible for providing false personal data. The Seller reserves the right to suspend the execution of the order in a situation where the Buyer has provided false data or when the data raises the Seller's reasonable doubts as to their correctness. In this case, the Buyer will be informed by phone or e-mail about the Seller's doubts. In such a situation, the Buyer has the right to explain all circumstances related to the verification of the accuracy of the provided data. In the absence of data allowing the Seller to contact the Buyer, the Seller will provide any explanations after the Buyer makes contact.
10. The Buyer declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their truthfulness and correctness, although he has such a right in accordance with section 7 above.
11. Registration on the website is not necessary to place an order in the Online Store.
12. After the Customer using the Online Store provides all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will include information on:
13. In the case of Customers who are Entrepreneurs and Entrepreneurs with consumer rights, in order to issue an invoice, it is also necessary to provide the NIP number.
14. In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the "Order" button.
15. Placing an Order constitutes the Customer's offer to conclude a sales contract for the Products selected by him. The Customer automatically receives a confirmation of receipt of the Order to the Seller's ICT system.
16. The Seller sends to the Customer's e-mail address a confirmation of acceptance of the Order for execution, which is a declaration of acceptance of the Customer's offer, and at that moment the contract for the sale of Products is concluded.
17.Agreement sale is concluded in Polish, with the content in accordance with the Regulations.
§5. PAYMENTS
1. Payment for the Product in the Online Store is made using:
2. If you choose a traditional bank transfer as the method of payment, the transfer of the amount due for a given Order should be made within 3 working days from the date of placing the Order. If the payment is not made within the above period, the Order will be canceled and will not be processed. The date of payment is the date of crediting the funds to the Seller's bank account
§6. PRODUCT PRICE
1. All prices in the Store are given in Polish zlotys and include taxes, including tax on goods and services (gross price).
2. Information about the price of the Product, features and essential properties of the Product are available in the Store and posted next to the presented Product.
3. The binding and final price is the price given in the Basket in the Order summary at the time of placing the Order by the Customer via the Store.
4. The Seller reserves the right to change the prices of the Products presented in the Store, withdraw and introduce new Products. The above right does not affect the Order(s) that was placed before the date of entry into force of any of the changes referred to above.
5. The Seller reserves the right to the right to make changes in the prices of Products on an ongoing basis and to carry out and cancel promotions, discounts and sales. The right referred to in the previous sentence does not affect Orders placed before changing the price, conditions of promotions, discounts or sales. The time of promotional campaigns is limited. Discounts and promotions do not add up. Promotions, discounts and sales are valid in the period and under the conditions indicated each time in the description of a given Product in the Store. Promotion, discount or sale lasts until 23:59 on the last day of their validity. Promotional, discount or sale prices are included and apply only to Products ordered via the Store.
6. The Customer can browse the Products by their category or by using the search engine.
7.The Order can be processed provided that the Product is available in the Store.
< strong>§7. DELIVERY
1. The delivery of the Goods takes place to the address indicated by the Customer when placing the Order.
2. The Order Processing Time is 15 business days, regardless of the number of products purchased. The execution of the Order begins after: - bank transfer - after the payment is credited by the Seller, - payment by electronic transfer or payment card, or cash on delivery - after confirmation received by the Seller from the payment operator.
3. The seller makes every effort to ensure that the date of order completion and shipment is as soon as possible.
4. After the above during the execution of the order, the goods are released to the carrier. The deadline for sending the order is up to 2 working days from the moment of completing and sending the Order by the Seller (the end of the Order Processing Time).
5. The delivery of the ordered Goods takes place with the help of a courier company, InPost, Inpost parcel locker.
6. Delivery costs are precisely specified when placing an order and are visible under the list of selected products. The customer's total payment is the sum of the price of all ordered products and the cost of delivery.
7. The Seller fulfills orders in the territory of the Republic of Poland, the European Union and outside the European Union.
8. The customer is obliged to cover additional shipping costs, such as customs duties, VAT, which may be charged in the case of shipments to countries outside the European Union.
9. The value of products in one package sent to the UK can reach a maximum value of 139GBP/700 PLN
10. Personal collection is also possible after prior arrangement.
11. The duration of delivery after the carrier collects the shipment depends on the type of delivery method selected by the customer and is determined by the regulations of individual carriers.
12. Consolidation, security, disclosure and confirmation to the Customer of the essential provisions of the Agreement for the sale of Goods takes place by sending the confirmation to the Customer to the e-mail address provided and by attaching a printout of the confirmation or specification of the Order or a receipt or VAT invoice to the shipment containing the Goods.
< strong>§8. RIGHTS FOR NON-CONFORMITY OF THE PRODUCT WITH THE AGREEMENT
1. The Seller undertakes to deliver Products free of physical and legal defects, unless the Product description states that The product is not of full value.
2. Before collecting the package with the purchased Product, the Customer should check whether the package has not been damaged in transport. In the event of damage, the Customer is entitled to refuse to accept the shipment and then contact the Seller in order to determine the further method procedure.
3. In the event of Product defects, the Seller is liable to the Customer who is a Consumer or an Entrepreneur with consumer rights under the Act of 30 May 2014 on consumer rights, and to Entrepreneurs on the terms set out in the Civil Code.
4. In order to consider the Product complaint, the Customer sends the complained Product to the Seller, if possible with the proof of purchase attached to it. Possession of a proof of purchase is not, however, a prerequisite for the proper filing of a complaint. It is recommended to accurately describe the type of defect, the date of its occurrence, as well as the Customer's request in this regard. Before sending the package, the Seller asks for information by e-mail to [email protected]. However, this is only a recommendation that can help in the complaint process.
6. The consumer should specify his claim. The consumer has the right to demand repair or dimensions of the Product that is inconsistent with the Agreement.
7. If the Customer's request would involve excessive costs or is impossible, the Seller may replace it when the Consumer requested repair, or make the repair when the Customer requested a replacement. If none of the above claims cannot be met, the Seller has the right to refuse to bring the product into compliance with the Agreement..
8. The Seller undertakes to consider each complaint regarding the Product within 14 days.
9. In the event of a positive consideration of the Complaint, the Seller shall make the repair within a reasonable time from the time when the Seller was informed about the non-compliance of the goods with the Agreement. The costs of repair or replacement are charged to the Seller.
10. The goods being the subject of the complaint will be collected by the Seller at his expense.
11. If the Consumer assembled the Product before the defects appeared, he must disassemble and reassemble it at his own expense.
12. The Customer who is a Consumer may submit a price reduction statement when the Product is inconsistent with the Agreement and the Seller refused to meet the Customer's claims or failed to bring the defective Product into compliance with the agreement on the terms described above. The Customer has the right to exercise this right also when, despite an attempt to bring the Product into compliance with the Agreement, it still occurs.
13. The Customer who is a Consumer has the right to demand a price reduction or withdrawal from the contract if the defect of the Product is so significant that it justifies a price reduction or withdrawal from the contract without exercising the right to demand replacement or repair of the Product or the Seller's statement shows that it is not able to bring the Product into conformity with the Agreement within a reasonable time without undue inconvenience to the Customer.
14. If the Consumer submits a statement on price reduction or withdrawal from the contract, the Seller will send the Product back to the Consumer and refund part of the price. The part of the price of the Product to be returned is determined in such proportion to the price of the Product resulting from the Sales Agreement, in which the value of the Product with a defect remains to the value of the Product without a defect.
15. The consumer is obliged to provide the Seller with full and accurate data necessary for the Seller to send the Product without defects or return the Product price (correct address to which the Product is to be sent or correct details of the bank account to which the transfer is to be made). The Seller shall not be liable if, due to the Consumer providing incorrect address or personal data or an incorrect bank account number, (i) sending a defect-free Product or refunding the price will not be possible, (ii) there will be a delay in this respect ( iii), the refund will be made to a bank account that does not belong to the Consumer, or (iv) A defect-free Product will be sent to an address that does not belong to the Consumer.
16. The Seller is not responsible for defects in the Product, if the Consumer knew about this defect at the time of concluding the Sales Agreement.
17. None of the provisions of the Regulations limit the Consumer's rights under the applicable law in Poland. If a provision of this nature is found to exist, the provisions of the law in force in Poland, in particular the Civil Code, shall apply.
18. The consumer may exercise the rights under the warranty for physical defects of the Product, regardless of the rights arising from the manufacturer's warranty. If the Product is covered by a guarantee, information on this subject will always be included in the Product description in the Store. Detailed condition and exercising the rights under the warranty referred to in this paragraph, are included in the warranty card attached to the Product covered by the warranty in question.
19. Complaints should be addressed to the Seller:
§9. WITHDRAWAL OF THE CONSUMER FROM THE AGREEMENT
1. The customer has the right to withdraw from a distance or off-premises contract within 14 days without giving any reason.
2. The deadline to withdraw from the contract expires after 14 days from the day on which the Customer came into possession of the item or on which a third party other than the carrier and indicated by the Customer came into possession of the item.
3. In order to exercise the right to withdraw from the contract, the Customer must inform the Store about his decision to withdraw from this contract by an unequivocal statement, e.g. a letter sent by e-mail to the address: [email protected] or by traditional mail to the address: Sklep Internetowy Glamoursy ul. Mokotowska 51/53, 00-542 Warszawa, in order to meet the withdrawal deadline, it is enough to send information regarding the exercise of the Customer's right to withdraw from the contract before the deadline to withdraw from the contract.
4. In the case of returning goods from an order to which a free promotional offer was attached, the Customer is obliged to return the free item as well. In the event of refusal to return the free gift, the Store will return to the Customer the price of the returned items minus the value of the free gift - in accordance with the free price.
5. In the event of withdrawal, the Customer who is a Consumer or Entrepreneur with consumer rights bears only the direct costs of returning the Goods, i.e. the costs of sending the Goods to the Seller.
6. Consequences of withdrawal from the contract:
An example model withdrawal form can be downloaded from the seller's website.< /a>
§10. PRODUCT REPLACEMENT RIGHT
1. Notwithstanding the provisions of point 8 and 9 of the Regulations, the Customer has the option of replacing the Product (which was not made according to the customer's special guidelines) for another Product available in the Online Store within 14 days from the date of receipt of the Product by the Customer without giving a reason.
2. To meet this deadline, it is enough to send an e-mail to the Seller l [email protected] . Then, the consumer should print out the REPLACEMENT OF GOODS form and attach it to the returned goods. In the Exchange form, the consumer indicates the desire to exchange for a different size or model by indicating the correct size. The statement together with the product should be sent in writing to the following address: Glamoursy online store, Ul. Mokotowska 51/53, 00-542 Warsaw
3. The exchange may be made for another Product with the characteristics specified by the Customer, provided that it is available in the Online Store. In the event of a difference in price between the exchanged Product and the one for which the exchange is to take place, the Customer will be obliged to pay the difference or the Seller to return it, respectively. The product exchanged in this mode should be in the same condition, unless the change was necessary within the limits of ordinary management.
4. The cost of returning the replaced Product to the Seller shall be borne by the Customer. The cost of sending a new Product to the Customer is borne by the Buyer. The Seller undertakes to replace the Product immediately, no later than fourteen days from the date of receipt of the replaced Product by the Seller.
§11. EXTRA-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SUFFERING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
1. The consumer has the option of using out-of-court methods of dealing with complaints and pursuing claims. Among other things, the Consumer has the option to:
2. More detailed information on out-of-court methods of dealing with complaints and pursuing claims can be found by the Consumer on the website www.polubowne.uokik.gov.pl.
§12. INTELLECTUAL PROPERTY RIGHTS
§13. CHANGES TO THE REGULATIONS
1. The Seller has the right to amend the Regulations for important reasons, which include in particular a change in the law. Orders accepted for execution before the entry into force of the amendments to the Regulations are carried out under the existing rules. The amendment to the Regulations is effective within 14 days from the date of publication.
2. The Seller reserves the right to introduce and cancel offers, promotions and to change the prices of products in the Store without prejudice to the rights acquired by the Buyer, including in particular the terms of contracts concluded before the change.
3. The Seller is obliged to notify any changes to these Regulations.
4. In the event of non-acceptance of the content of the new Regulations, the Buyer has the right to withdraw at any time notify the account maintenance agreement by deleting the account or submitting an appropriate statement to the Seller, in any form, about termination of the account maintenance agreement.
§14. FINAL PROVISIONS
1. The Regulations and annexes to the Regulations constitute a standard contract within the meaning of art. 384 § 1 of the Civil Code Act. The content of the Regulations is available to customers free of charge on the Store's website.
5. Settlement of any disputes arising between Katarzyna Kapusta-Paziewska running a business under the name Glamoursy Katarzyna Kapusta-Paziewska, ul. Prymasa Augusta Hlonda 10 H/174, 02-972 Warsaw, NIP: 7981436107 and the Customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, is submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
6. Settlement of any disputes arising between [the entity running the online store] and the Customer who is not a consumer within the meaning of art. 22 [1] of the Civil Code of the Civil Code, is submitted to the court competent for the registered office of the entity running the online store.
7. In matters not regulated, the provisions of applicable law, including the Civil Code and the Act on consumer rights, shall apply.
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